Inundated with complaints, Tesla created "Diversion Team" to cancel appointments.
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You mean, Tesla LIED about something?Tesla has consistently exaggerated the driving range of its electric vehicles, reportedly leading car owners to think something was broken when actual driving range was much lower than advertised.
Sure the range is worse than displayed, and the steering wheels fall off, and you can't escape from the back in a fire but I still love the callIt’s almost as if the company is exactly as bad as we’ve been saying all along.
The directive to present the optimistic range estimates came from Tesla Chief Executive Elon Musk, this person said.
In mid-2022, Tesla started routing range complaints to a "Diversion Team" that fielded up to 2,000 cases a week and "was expected to close about 750 cases a week," Reuters reported.
Those are still real SpaceX launches, right?
Data is king here.Kinda surprised to see this here. Bashing tesla is a big downvote trigger around here.
Really encouraging to see that one of the few customer-facing arms of the company was a department whose sole purpose was to find any way not to help you.Diversion Team members reportedly "often closed hundreds of cases a week and staffers were tracked on their average number of diverted appointments per day." Managers reportedly told employees that each canceled appointment saved the company $1,000, while easing pressure on service centers with long waits for service appointments.
Only after the service notes reach page 10.Are affected drivers eligible for a pony?
Kinda surprised to see this here. Bashing tesla is a big downvote trigger around here.
Guess its countered by the fact that most people have realized how much of a douch musk is (I'm in that category too).
You mean the company that's been lying about FSD, "funding secured." solar-powered superchargers, battery swapping, robotaxis, appreciating assets, P100D loaners, and every on-sale date ever promised is lying about this too? Holy fuckIt’s almost as if the company is exactly as bad as we’ve been saying all along.
But extremely, hilariously on-brand, reallyReally encouraging to see that one of the few customer-facing arms of the company was a department whose sole purpose was to find any way not to help you.
The Reuters article said that the EPA required Tesla to reduce their claimed range on the window stickers. I don't know if they had any comment on the in-dash readout.Doesn't the EPA say how they have to calculate range?
Seems like the EPA should be going after them if they didn't follow the rules -- or if they did follow the rules that it's not Tesla's fault the EPA testing allows numbers that don't match real life.
Either way, sounds like something for the EPA to deal with.